Privacy Policy

Effective Date: January 9, 2025

Lillian Homes, LLC (“Lillian Homes”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with us, including through our websites, mobile apps, SMS messaging services, and other platforms (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, mailing address, phone number, and any other information needed to contact you.
  • Payment Information: If you make a purchase or enter into a contract, we may collect your payment details. These are processed by third-party payment providers and are subject to their privacy policies.
  • Demographic Information: Information such as your age, preferences, or areas of interest that you provide voluntarily.
  • Transaction Information: Details about your interactions with Lillian Homes, including purchases, contracts, or services requested.
  • Usage Information: Data collected automatically when you interact with our Services, including cookies, IP addresses, and device information.
  • SMS Information: When you opt into our SMS messaging services, we collect your phone number and any information provided through text interactions.

How We Use Your Information

We use the information we collect for the following purposes:

  1. Providing Services: To deliver the products and services you request and manage your accounts and transactions.
  2. Communication: To send you updates, marketing communications, and responses to inquiries.
  3. SMS Messaging: To send recurring automated marketing and informational text messages with your consent. Message frequency varies based on your interactions with us. SMS messages are not a condition of purchase.
  4. Legal Compliance: To comply with applicable laws and regulations or respond to lawful requests for information.

Sharing of Information

We may share your information in the following ways:

  • Service Providers: With third-party vendors who process data on our behalf for purposes like payment processing, data analysis, and customer support.
  • Legal Requirements: To comply with applicable laws, regulations, or legal processes.
  • Business Transactions: In the event of a merger, sale, or acquisition of our business.

We Do Not Sell Your Personal Information: Lillian Homes does not sell, rent, or share your personal information, including phone numbers, to third parties for their promotional or marketing purposes.

SMS Messaging Terms

When you opt into our SMS messaging service, you agree to the following:

  1. Consent to Messages: By providing your phone number, you agree to receive recurring automated text messages about our services and promotions. Message frequency varies based on your interactions with us.
  2. Message and Data Rates: Standard message and data rates may apply. Contact your wireless provider for details.
  3. Opt-Out: You may cancel SMS services at any time by replying “STOP.” After doing so, you will receive a confirmation of your opt-out, and no further messages will be sent unless you opt-in again.
  4. Help: Text “HELP” for assistance or contact us at marketing@lilliancustomhomes.com.
  5. Transfer of Phone Numbers: Before changing or transferring your phone number, notify us or reply “STOP” to prevent messages being sent to the new user.

Retention of Personal Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and deliver personalized content. You may adjust your browser settings to block or manage cookies, but this may impact your ability to use certain features.

Your Choices and Rights

  1. Opt-Out of Marketing: You may unsubscribe from emails or marketing messages at any time by clicking “unsubscribe” or contacting us at marketing@lilliancustomhomes.com.
  2. Access and Correction: You may request access to or correction of your personal information by contacting us.
  3. Do Not Track: While we do not currently respond to “Do Not Track” signals, we respect your privacy and use cookies responsibly.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure.

International Transfers

If your information is transferred outside of the United States, we will ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of our Services constitutes your acceptance of the revised Privacy Policy.

Contact Information

Your feedback is important to us. To send us your questions, suggestions, or complaints, please contact us as follows:

Lillian Custom Homes
6350 N I-35E Service Road
Waxahachie, Texas 75165
Telephone: (972) 937-8990
Email: marketing@lilliancustomhomes.com

Lillian Homes reserves the right to make any changes or discontinue any program, campaign, or incentive without notice or obligation. Home and community information, including pricing, included features, terms, availability, and amenities, are subject to change at any time without notice. Renderings, drawings, pictures, photographs, videos, square footage, floor plans, elevations, features, colors, and sizes are approximate for illustration purposes only and will vary from the built homes. Home prices refer to the base price of the house and do not include options or premiums unless otherwise indicated for a specific home. Incentives and seller contributions may require the use of certain lenders or title companies, some of which may be associated with Lillian Homes. Not all people will qualify for all offers. Promotional offers are typically limited to specific homes and communities and are subject to terms and conditions. Please visit a Lillian Homes sales consultant for additional information, disclosures, and disclaimers. All Images are for representational purposes only, the art and furniture are not a part of the purchase price.

©2025 Lillian Custom Homes, Inc. All rights reserved.

Lillian Homes is an Equal Housing Opportunity Builder

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